Shipping & Refund Policy
Standard Shipping Method
If you select standard shipping your order will be sent by Canada Post, FedEx or UPS. Depending on how close you are to Vancouver, your item will arrive between 1 and 6 business days (1 to 10 business days for Canada post) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
FedEx or UPS Shipping Method
FedEx and UPS are generally a little more expensive but will arrive several days earlier versus standard shipping.
Air orders must be placed by 12:00 P.M. Pacific Standard time and will be shipped by Canada Post, FedEx or UPS.
Quadbar Industries has partnered with Canada, Post FedEx or UPS to fulfill the orders for our international customers. Add any items you wish to purchase in your shopping cart and click on the checkout button. Your order will automatically be transferred to the cart. You may pay with international credit cards and bank wire transfers.
Orders are generally shipped within 48 hours of placement, except when placed on Fridays after 12:00PM Noon (Pacific Standard Time), weekends and holidays. Orders placed during these times will be shipped on the following business day.
Note: On rare occasions orders may be shipped up to 3 days of order placement. If an order is scheduled to ship longer than 3 business days of order placement, we will contact you with an estimated shipping date.
In the event that an item is backordered, we will contact you with an estimated shipping date.
Most Domestic orders are shipped via Canada Postal Service and typically take 1-6 business days for delivery.
Important Note about International Taxes, Duties and Fees: Please be aware that a customs fee, duty fee, import tax, or other types of tax or fees may apply to your order. We do not provide any of this information on individual countries. When purchasing from our website it is up to the customer to research these fees before a purchase is made. The burden of these fees is the responsibility of the customer.
International First Class Mail is typically delivered in 6-21 business days, except on weekends (per location) and holidays. Unfortunately, we have no control of customs and other circumstances and it may take longer.
Priority International Mail is typically delivered in 6-14 business days, except on weekends (per location) and holidays. Unfortunately, we have no control of customs and other circumstances and it may take longer.
Canada Express Mail Service is available and typically takes 3-5 days for delivery, except on weekends (per location) and holidays. Unfortunately, we have no control of customs and other circumstances and it may take longer. Orders must be placed before 11:00 AM (PST) in order to be expedited on the same day. Orders placed after 11:00 AM may be shipped the next business day, except for weekends (per location) and holidays.
Please Note that not all locations are guaranteed for 3-5 day delivery. Contact us for delivery schedule before choosing Express Mail.
Currency Conversion Rates, we do not provide currency conversion rates for international orders. Please check with your local bank or currency agency for this information before making a purchase.
Shipping Address In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.
Generic Refund Policy
We accept refunds and exchanges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should send us an email at firstname.lastname@example.org or phone us at 855 565 8005 toll free.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.